FAQs

Shipping

Free Shipping applies to all my.abiie.com consumer orders for all West Malaysia. Free Shipping offer does not apply to return/exchange shipping. We ship to East Malaysia and Singapore addresses.

Final pricing for orders sent to East Malaysia and Singapore will be quoted prior to payment completion.

At this time, Abiie Malaysia does not ship internationally with exception to Singapore.

Ittakes approximately 3 to 5 business days to ship within West Malaysia, including handling time. Orders shipped to East Malaysia and Singapore will take approximately 7 to 12 business days. Final pricing will be quoted prior to payment completion.

Product Registration

To register your Abiie product, you can either:-

Fill out the online registration form found here. Mail the registration card to:-

Glamori Sdn Bhd

36-1 Jalan Sungai Burung AA32/AA

Bukit Rimau Seksyen 32, 40460 Shah Alam, Selangor.

If I complete my product registration online, do I still need to mail my sales receipt?

No, you do not, as long as the email and phone number for registration is provided.

No, you do not. Sales receipt will only be needed if you mail it in to us.

Warranty

Below are the warranty for different Abiieproducts:-

Beyond Junior Y Chair: 3 yearsHuggs: 2yearsRuby Wrapp: Limited lifetime Parts & Accessories: 1 year fromdate of purchase

You can purchase additional warranty (up to 3 years), for a total of 6 yearsfor Beyond Junior Y Chair and 5 years for Huggs.

Stains or damage from normal wear and tear is not covered by our manufacturer warranty plan. Wear and tear occurs with ordinary, everyday use of your product. Manufacturer warranty is designed to cover damage caused by a specific incident. Overall cleaning is not covered as this is considered maintenance for normal wear and tear as opposed to the spot cleaning provided by the plan for accidental spills.

Contact our Customer Support by either our contact form, email at service@glamorimy.com, or call the listed number on the warranty card.